Customer Service and Technical Support
UOP's Adsorbents professionals are dedicated to providing you with
the best customer service in the world. Our global sales and technical
support offices comprise the largest staff of engineers and chemists
in the industry, and each one of these highly trained experts brings
years of proven experience to every customer interaction.
UOP’s Adsorbents sales and technical support staff are strategically
positioned worldwide to provide you with responsive service that is truly unmatched
in the industry. From Antwerp to Tokyo to Houston, UOP experts are available
to provide you with meaningful consultation services and cost-effective solutions
that can translate into bottom-line savings for your company. In addition,
UOP has adsorbent manufacturing plants around the world, so we’re able
to quickly deliver the products you need wherever you need them.
Sales
To better meet your company’s specific needs, our primary sales
contacts will work with you on a continuing, dedicated basis. You can
look to our primary contact people – both engineers and chemists – as
the focal point for all of your product and service-related questions.
Each UOP contact person can answer your most specific questions about
our products and their applications, and each has the industry experience
to understand your unique business needs. Our sales contacts can also
provide you with effective solutions that can result in both longer
product life cycles and greater cost-effectiveness.
At UOP, we understand that you need your most pressing questions answered quickly
and efficiently. That’s why we work so hard to make it easy for you to
do business with us. Our sales staff is spread out around the world, so you
can easily reach your UOP representative by telephone, e-mail or fax. Best
of all, you can address every one of your adsorbent purchasing needs – placing
orders, tracking shipments, arranging credit terms, and getting technical questions
answered – just by placing a single call to your dedicated UOP sales
contact.
Technical Support
In addition to our dedicated sales force, we also offer a highly
experienced technical services and product support staff to provide
you with state-of-the-art technical support whenever you need it. Just
like our sales staff, our technical support staff is strategically
positioned throughout the world to provide rapid responses to your
questions and solve your problems quickly. At UOP, we make it easy
for you to access the technical experts who best understand how UOP
adsorbents can contribute to your company’s success.
In the process industries, our field technical support group offers functional
process design to maximize the efficiency of our adsorbents, as well as field
start-up assistance to ensure quick and effective implementation of our products.
Our technical support staff can also provide performance evaluations to facilitate
preventative action, as well as troubleshooting services to proactively diagnose
problems.
Within the manufacturing industries we serve, UOP customers often rely upon
us for industry-specific expertise. Our laboratory, pilot plant and simulator
resources are all designed to help you improve productivity and profits.
To find out how UOP’s Adsorbents professionals can help drive your company’s
growth, contact your local UOP sales office or contact us directly
using our information request form.
|